We’ve compiled the most common questions to help make your rental experience seamless, safe, and unforgettable.
Yes, a refundable security deposit is required for most rentals. This covers salik, traffic fines, minor damage, or contract violations.
Deposit-Free Options Available:
Some vehicles are eligible for deposit-free rentals, subject to approval and availability.
Message our team on WhatsApp to check which models qualify.
We refund all security deposits within 21 business days of returning the car.
Please note: Depending on your bank, the refund may take an additional 1 to 20 business days to appear in your account.
Yes — select vehicles and experiences qualify for no-deposit rentals, depending on availability and approval.
Daily Rental:
💬 Message our team on WhatsApp to find out which cars currently qualify for deposit-free bookings.
Experiences:
Our Dubai Supercar Tour packages are completely deposit-free and designed for a premium, no-surprise experience.
All-Inclusive Pricing
No extra charges for fuel, insurance, or extras — everything’s included.
Complimentary Refreshments
Enjoy coffee, soda, and bottled water at our office lounge before your drive.
Fixed Packages
Choose from:
15-minute drive
1-hour drive
2-hour drive
Each tour is led by our VIP team, includes support car assistance, and is priced with no hidden fees.
However, any damage to the vehicle caused by the customer during the tour will be the customer’s full responsibility, and repair costs will be charged accordingly.
We accept the following payment options:
MasterCard
Visa
American Express
Bank transfers
Cash
All payments must be confirmed prior to vehicle handover. Let us know your preferred method during booking.
Yes. All rentals include basic comprehensive insurance, but you are liable for:
Minor damages (scratches, tire/rim damage, interior wear)
Any damages not covered by insurance
A detailed inspection is conducted before and after every rental.
Comprehensive insurance is included for eligible drivers aged 21 and above.
Traffic fines are processed through Dubai’s official system, and some may take several days or even weeks to appear.
Once the fine is posted, it will be deducted from your deposit and a receipt will be shared with you for full transparency.
This is why our deposit refund timeline is set at 21 business days — to ensure every possible fine is accounted for and transparently handled.
Yes! We offer VIP delivery to:
All major Dubai hotels (e.g., Burj Al Arab, Jumeirah Beach Hotel, Atlantis The Palm, Atlantis The Royal, Address Sky View, and more.)
Dubai International Airport (DXB)
You can also choose to pick up your car at our office.
Learn more about our VIP Supercar Delivery to Dubai Hotels — and have your dream car brought right to your doorstep.
Traffic fines are processed through Dubai’s official system, and some may take several days or even weeks to appear.
Once the fine is posted, it will be deducted from your deposit and a receipt will be shared with you for full transparency.
This is why our deposit refund timeline is set at 21 business days — to ensure every possible fine is accounted for and transparently handled.
For Tourists:
Not sure if you need an IDP? Our team can help you check and assist with arrangements if needed.
For UAE Residents:
To rent and drive a car from Primus, you must be at least 21 years old.
Comprehensive insurance is included for eligible drivers aged 21 and above.
Yes—we offer flexible rental durations: daily, weekly, monthly, or even long-term leases. Special rates apply for longer bookings.
Our fleet includes high-demand models that book out quickly — especially during weekends, holidays, and major events in Dubai.
To ensure you get the car you want, we strongly recommend booking early and confirming your reservation as soon as possible.
Bookings are only guaranteed once confirmed by our team.
Yes, cancellations are possible — but they may be subject to fees depending on how much notice is given.
Late cancellations or no-shows may incur charges to cover operational costs.
To avoid fees, we recommend confirming or modifying your booking as early as possible.
For full cancellation terms, please contact our team directly before finalizing your booking.
Yes! Our team speaks:
English
Portuguese
Spanish
We’re here to make your experience smooth, no matter where you’re from.
